Instructions & Compatibility

How can I use the eSIM service?

• iOS: iPhone XR/XS or newer with iOS 12.1+ and unlocked (no SIM lock). Contract devices are often SIM locked – please have your mobile provider unlock it if necessary.
• Android: Many current Samsung Galaxy , Google Pixel and other Android models support eSIM. Features vary depending on the manufacturer/model.

Note: External eSIM profiles cannot be used on locked devices.

In which situations is eSIM useful?

• Add a local data plan when traveling (e.g., outside your home country).
• Use data via eSIM and keep the voice/SMS line on the physical SIM (Dual-SIM).

Setting up eSIM on iOS

1. Purchase an eSIM data plan on our website.
2. Receive a QR code via email.
3. Add profile:
   • Settings → Mobile network (or Mobile data ) → Add mobile plan .
   • Scan QR code → Confirm adding mobile plan .
   • A secondary label is assigned, e.g., "eSIM".
   • Select "Use mobile data only via eSIM" and continue.
   • Maintain as the primary line for calls/texts.
   • Check APN: eSIM → Mobile data network → APN .

Setting up eSIM on Android

1. Purchase an eSIM data plan on our website.
2. Receive a QR code via email.
3. Add profile:
   • Settings → Network & Internet → Mobile network .
   • Download an eSIM instead? → Download SIM → Continue .
   • Scan QR code → Download → Done .
   • Check APN: eSIM → Advanced → Access Point Names (APNs) .

Network speed

• 4G/LTE is available in most countries; coverage is continuously being expanded.

Are phone calls and text messages included?

• No. These are data services . Please make calls via VoIP apps (e.g., WhatsApp).

Using Dual SIM on the iPhone

• Allows separate tariffs for data (eSIM) and voice/SMS (physical SIM).
• After scanning the eSIM, label it as secondary and select mobile data only via eSIM. Confirm any messages such as "Unverified mobile plan" with OK .

Does data roaming need to be enabled?

• Yes. Please activate data roaming for the eSIM (e.g., iOS: Settings → Cellular → Data Roaming). Deactivate it again after your trip.

Remove eSIM after use

• The eSIM profile can be deleted at any time via the device settings.

Delivery after purchase

• Email with QR code. Please check your spam folder if you don't receive it.

How is the validity period calculated?

• For some plans, the contract period starts with the first network connection of the eSIM. Details can be found in the respective package description.

Check data usage / remaining data allowance

• For some packages, the data usage is visible on the order, for others it is not. Alternatively, check on your device (e.g., iOS: Settings → Cellular → Cellular Data Usage ).

Can multiple phones scan the same QR code?

• No, the QR code is device-specific . The same type of device can scan the code again, but multiple devices cannot.

Lost your QR code?

• Please check your email again or contact us – we will be happy to help.

Will my physical SIM card still work?

• Yes. We recommend disabling data roaming on the physical SIM and enabling Wi-Fi calling (if supported).